Warranty and repair
Personal support before and after your purchase. Our service team helps you with maintenance, repairs, warranty questions and technical support for your autoclave across Europe.
Service & Support
- Personal advice before and after purchase
- Fast support for maintenance and repairs
- Many questions can be resolved by phone or video call
- Response within 1 business day
- Available Monday to Friday from 08:00 to 16:45
Maintenance & Repair
- Maintenance and repair by our own service team
- Collection and return possible across Europe
- Loan autoclave available on request where possible
- Transparent quotation for repairs outside warranty
- Short downtime for your practice
Warranty
- 2-year warranty on our autoclaves
- Technical faults repaired free of charge during the warranty period
- Parts and labour included within the warranty
- Replacement in rare cases of manufacturing defects
- Original spare parts available where possible for up to 7 years after end of production
Maintenance Process
- Flexible planning, for example during holiday periods
- Service report with test results for your records
- Bowie & Dick test and vacuum test included in the maintenance process
- Suitable packaging material available on request
- Maintenance subscription available online
How the service process works
- Contact us: provide your invoice number, contact details and a short description of the issue.
- Plan the next step: we coordinate maintenance, repair or collection with you.
- Service & inspection: our specialists inspect, maintain or repair your autoclave.
- Return shipment: your device is returned to your practice safely and professionally.
Need help with maintenance, repair or warranty?
Contact our service team by phone at +31 321 31 78 78 or by e-mail at info@b-autoclave.com.