Warranty and repair
Clear terms, in-house service and a seamless maintenance process — fast and worry-free, so your autoclave stays available.
Autoclave warranty
With B-Autoclave you receive a 2-year warranty on all autoclaves, provided the device is maintained at regular intervals under our maintenance subscription.
Wear parts (e.g., gaskets, filters) are excluded from the warranty but are replaced as part of scheduled maintenance.
We strive to keep original spare parts available for at least 7 years after the end of production.
What the warranty covers
- Free rectification of technical faults during the warranty period
- Replacement in rare cases of manufacturing defects
- After the warranty: repair at a fair service rate
- Spare parts & labour included (during the warranty)
Registering a service or repair
For warranty, repair or maintenance, please contact us via the contact page and include:
- Invoice number
- Name & address
- Postal code & city
- Telephone number
- Brief fault description
Service & support
- We understand how important a smooth practice workflow is — that’s why we respond quickly and reliably.
- We arrange collection and return of your autoclave; turnaround is typically within a few business days.
- Maintenance and repairs are carried out by our own service team, specialised in B-Autoclaves.
- Many issues can be resolved by phone or video call.
- Loan autoclave (optional) to keep your practice running.
- Flexible scheduling — for example during holiday periods.
- Response time: we’ll get back to you within 1 business day. Availability: Mon–Fri 08:00–16:45.
- This keeps your autoclave reliably in operation — without long downtimes.
Maintenance & logistics
We make sure your autoclave is serviced quickly and safely. The process is straightforward: collection by our logistics partner, servicing in our workshop, and professional return shipping — usually completed within a few business days. You receive clear shipping instructions and all documents by e-mail.
- 1
Scheduling
Collection window is communicated in advance.
- 2
Preparation
Clear guidance for safe packaging & handover.
- 3
Service & checks
Maintenance, functional and safety testing.
- 4
Return
Fast, professional return to your practice.
On request we can provide suitable packaging material.
After completion you’ll receive a service report including test results (e.g., Bowie & Dick / vacuum test) for your records.
Maintenance subscription
Regular maintenance increases reliability, extends service life and improves operational safety. Our technicians detect early wear and prevent consequential damage. You can order the maintenance subscription online.
Included: silicone door gasket, antibacterial filter, Bowie & Dick test, full inspection and maintenance certificate. With collection & return, the process is usually completed within a few business days. We recommend annual maintenance from 400 cycles/year.
Repairs outside the warranty are performed after approval and based on a transparent quotation.
Our services and warranties are intended for professional users (B2B).
Trusted by more than 1,000 practices for delivery, maintenance and repair.